Return & Replacement Policy
1. Order Cancellation
You may cancel your order only before it has been dispatched from our warehouse. To request cancellation, you may log in to your account and cancel the order, if the option is available, or contact our Customer Support Team by phone, email, or WhatsApp. Once an order has been dispatched, it cannot be cancelled.
2. Eligibility for Replacement
We do not accept returns of products once delivered. However, a replacement may be provided only if the product received is damaged during transit, defective, expired, leaking, or if an incorrect product has been delivered. The product must remain in its original packaging, and sufficient proof of the issue must be provided for verification.
3. Time for Reporting
Any request for a replacement must be reported within 48 hours of receiving the order. Customers are required to provide their order number, clear photographs of the product and packaging, along with an unboxing video recorded at the time of opening the parcel. Requests received after 48 hours from the date of delivery may not be considered.
4. How to Request a Replacement
To request a replacement, please contact our Customer Support Team by email, phone, or WhatsApp with your order number, a description of the issue, and the required photographs or videos. Our team will review the request and may ask for additional information before making a decision.
5. Inspection and Approval
All replacement requests are subject to verification by our quality assurance team. If, after inspection, the product is found to be damaged, defective, expired, or incorrectly delivered due to our error, a replacement of the same product will be arranged, subject to product availability. If the claim is found to be invalid or the product has been used, tampered with, or damaged after delivery due to improper handling, the replacement request may be declined.
6. No Refund Policy
Aayushva Herbal India follows a strict “No Refund Policy.” Once an order has been confirmed, dispatched, or delivered, no refund will be provided under any circumstances. This includes cancellations after dispatch, customer change of mind, dissatisfaction with the product, personal preferences, or variations in individual results. Herbal products may produce different outcomes for different individuals depending on their health conditions, lifestyle, and usage; therefore, such variations shall not constitute grounds for a refund.
7. Non-Returnable Items
Products will not be eligible for replacement if they have been opened, used, consumed, damaged due to improper handling, stored incorrectly, or if the request is made after the specified reporting period. Free promotional items, complimentary products, samples, and special offer items are also not eligible for return or replacement unless they are received in a damaged or defective condition.
8. Replacement Process
Once a replacement request has been approved, we will dispatch a replacement product as soon as reasonably possible, subject to stock availability. If the same product is temporarily unavailable, the replacement may be processed once inventory becomes available. No cash refund, store credit, or exchange for another product will be offered in place of a replacement.