Who We Are
Welcome to Aayushva Herbal India (“Aayushva Herbal”, “we”, “our”, or “us”). We value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website, purchase our products, contact our customer support team, or otherwise interact with our platform. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Legal Framework and Scope
This Privacy Policy has been prepared in accordance with the applicable laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as amended from time to time. This Policy should be read together with our Terms of Use, Shipping Policy, Return & Replacement Policy, and Legal Disclaimer. It applies to all visitors, customers, and users who access or use the Aayushva Herbal India website or any of our online services.
Information We Collect
When you interact with our website, we may collect personal information that you voluntarily provide, such as your name, mobile number, email address, billing and shipping addresses, postal code, and any information you choose to share while placing an order, requesting customer support, submitting an enquiry, or providing feedback. We may also collect technical information automatically, including your IP address, browser type, operating system, device information, browsing behaviour, pages visited, and other analytical data through cookies and similar technologies to improve the functionality and performance of our website.
Payments made on our website are processed through secure third-party payment gateways. We do not collect or store your complete debit or credit card details, CVV, UPI PIN, internet banking credentials, or any other sensitive payment authentication information. Such information is processed directly by authorised payment service providers in accordance with applicable security standards.
How We Use Your Information
The information collected from you is used to provide a seamless shopping experience and to fulfil our contractual obligations. We use your information to process and deliver your orders, verify transactions, communicate order confirmations and shipping updates, respond to your enquiries, provide customer support, improve our products and services, personalise your experience on our website, prevent fraudulent activities, maintain internal business records, and comply with legal and regulatory requirements. Where you have provided your consent, we may also use your contact information to send promotional offers, product updates, health-related information, and marketing communications. You may withdraw your consent for such communications at any time by contacting us or using the unsubscribe option available in our messages.
Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information may be shared only with trusted service providers who assist us in operating our business, including logistics and courier partners for product delivery, payment gateway providers for processing payments, technology partners for website maintenance, customer support providers, and government or regulatory authorities where disclosure is required by law. All such third parties are contractually required to maintain the confidentiality of your information and use it solely for the purposes for which it has been shared.
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction. Our website employs industry-standard security practices, including secure servers, encrypted connections, access controls, and regular security monitoring. Although we strive to safeguard your information using commercially acceptable methods, no system of electronic storage or internet transmission can be guaranteed to be completely secure. Accordingly, while we make every effort to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including processing your orders, providing customer support, maintaining business and accounting records, complying with applicable legal and regulatory requirements, resolving disputes, and enforcing our agreements. Once the information is no longer required for these purposes, we will securely delete, anonymise, or dispose of it in accordance with applicable laws and our internal data retention practices.
Your Rights
Subject to applicable law, you have the right to request access to the personal information we hold about you, seek correction or updating of inaccurate or incomplete information, request deletion of your personal data where legally permissible, withdraw consent for processing where consent forms the basis of processing, and raise concerns regarding the handling of your personal information. We will review and respond to all legitimate requests within the timelines prescribed under applicable law. To exercise any of these rights, you may contact us using the details provided in this Privacy Policy.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart, analyse website traffic, measure the effectiveness of our services, and enhance website functionality. These technologies help us understand how visitors interact with our website so that we can continually improve our products and services. Most web browsers allow you to manage or disable cookies through their settings. However, disabling cookies may affect certain features and functionality of the website.
Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, payment gateways, logistics providers, or other online services that are operated independently from Aayushva Herbal India. These third-party websites have their own privacy policies and terms of use, and we do not control or assume responsibility for their content, privacy practices, or security measures. We encourage you to review the privacy policies of any external website before providing your personal information.
Children’s Privacy
Our products and services are intended for individuals who are eighteen (18) years of age or older. We do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a child without appropriate parental or legal guardian consent, we will take reasonable steps to delete such information from our records as soon as practicable.
Changes to this Privacy Policy
We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technological developments, or operational requirements. Any revised version of this Privacy Policy will be published on this page together with the updated “Last Updated” date. Where required by applicable law, we may also notify you through email, website notices, or other appropriate means before significant changes become effective. Your continued use of the website after any changes have been published shall constitute your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, you may contact us using the details below:
Aayushva Herbal India
Registered Office: 314, Molarband Village Road, Badarpur Extn. New Delhi, Delhi 110044
Customer Care Number: +91-9667882407
Website: https://aayushvaherbalindia.com
We are committed to addressing your concerns fairly and promptly and will make reasonable efforts to respond within the timelines prescribed under applicable law.