Introduction
At Aayushva Herbal India, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with us, you acknowledge and agree to the terms of this Policy.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch. Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and unforeseen circumstances. During periods of high order volume, promotional campaigns, or festivals, processing times may be slightly longer.
Before dispatch, all orders undergo quality checks to ensure that the correct product is packed and shipped.
Shipping and Delivery
We deliver across most serviceable locations in India through trusted courier and logistics partners. Estimated delivery timelines vary depending on the destination and courier service availability. Most orders are delivered within 3–7 business days after dispatch, while deliveries to remote or non-serviceable areas may take additional time.
Delivery timelines are estimates only and should not be considered guaranteed delivery dates.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase. From time to time, Aayushva Herbal India may offer free shipping on selected products, order values, or promotional campaigns at its sole discretion.
Order Tracking
Once your order has been dispatched, you will receive a confirmation message through SMS, WhatsApp, email, or other available communication channels containing your shipment tracking details, wherever applicable. You may use these details to monitor the status of your shipment.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including adverse weather conditions, natural disasters, public holidays, strikes, transportation disruptions, government restrictions, courier delays, incorrect shipping information, or other unforeseen events. Aayushva Herbal India shall not be held liable for delays arising from such circumstances.
Customer Responsibilities
Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, address, PIN code, and contact number. We shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping details provided at the time of placing the order.
If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept delivery, any re-shipping charges shall be borne by the customer.
Inspection at Delivery
Customers are advised to inspect the package immediately upon delivery. If the package appears damaged, tampered with, leaking, or opened, you should refuse delivery where possible or immediately report the issue to our Customer Support Team within 48 hours of receiving the order. To assist in verification, you may be required to provide clear photographs, the shipping label, and an unboxing video.
Delivery Confirmation
An order shall be considered successfully delivered once it has been received at the delivery address provided during checkout and acknowledged by the customer or any person present at the delivery location. Responsibility for the shipment transfers to the customer upon successful delivery.
Order Cancellation
Orders may be cancelled only before they have been dispatched. Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Return & Replacement Policy for information regarding damaged, defective, or incorrectly delivered products.
Limitation of Liability
Aayushva Herbal India shall not be responsible for delays, losses, or delivery failures caused by courier partners, force majeure events, government actions, natural disasters, incorrect customer information, or any circumstances beyond our reasonable control. Our responsibility is limited to dispatching your order through our authorised logistics partners after successful processing.